1/28/2024 0 Comments Duo app two factor authentication![]() Tokens typically have a battery life of approximately two years, and a new one will need to be purchased if it fails to operate. Contact the IT Service Desk if you have issues with token funcion or codes not working. Tokens can get "out of sync" if the button is pressed too many times in a row, and the generated passcodes are not used for login. Press the button on your hardware token to generate a new passcode, type it into the space provided, and click Log In (or type the generated passcode in the "second password" field). To authenticate using a hardware token, click the Enter a Passcode button. The Duo Prompt's status bar also tells you how to approve the request over the phone. Answer the call and listen to the instructions to authenticate. ![]() Click the Call Me button on the Duo Prompt, and Duo will call your phone. Pushes a login request to your phone or tablet (if you have Duo Mobile installed and activated on your iOS, Android, or Windows Phone device).Īuthenticate via phone call back. To learn more about Duo student enrollment, view the Duo Student Enrollment FAQ. If you plan on traveling or studying abroad, be proactive and review our Duo Travel Guide for all the necessary considerations.K-State students will begin their mandatory enrollment in Duo beginning in February 2023. You may also need to add/enroll newly acquired devices, or entirely remove old devices that have been replaced or are no longer in use. Multi-Factor Authentication technology is growing and changing to better accommodate users, and you may find that you have access to new authentication methods that better suit your needs. Keeping your web browser open on your computer will help prolong your access, without requiring you to reauthenticate. Install Duo Mobile on a Tablet to enroll it in Duo.īy default, your web browser will keep you authenticated to Duo-protected systems for up to 8 hours, or until you close your web browser whichever comes first. Do you switch between a laptop and a tablet?.Do you frequently access Duo-protected systems from a MacBook?.Consider enrolling multiple alternate devices to better accommodate different access scenarios (though only enroll devices you trust). Users may have multiple devices enrolled in Duo at once. After installing Duo Mobile, the "Push" option will appear during your logins and is the ideal choice for authentication, especially in areas/instances where SMS or Phone Call options are not available. Duo Mobile receives a device notification (often referred to as a "push notification") when an access attempt is made that users only need to acknowledge from their phone. Installing Duo Mobile on a personal smartphone offers the most flexible and secure method of authenticating to any of AU's Duo-protected systems. The OIT Help Desk can be reached at or 20. If you find yourself traveling and unable to authenticate or register a new device, the OIT Help Desk has several methods that they can use to provide you access to your AU accounts. Regions with noteworthy advisories on using Duo are as follows: The Duo Mobile app can be installed on one device, and carried with you from country to country without ever needing to re-enroll. SMS- and call-based authentication are less recommended for our travelers, due to the inherent need to re-enroll a new phone number in each new country. Setup a new phone or swap SIM cards after arrivingįor more complete information on these options, see KB0019083: Duo Travel Guide.Setup an alternate device before departing.Bring your Duo-enrolled device with you.You cannot enroll new devices in Duo, without your existing device present. Whether you are traveling to or from the United States, if you intend to access AU resources while traveling abroad, plan your device management in advance. This is a requirement for accessing many AU resources, even before arriving in the United States. International students, in many cases, will perform their initial enrollment in Duo while still in their home country. ![]() For the most consistent experience, the Duo Mobile app offers the most reliable means of authenticating while traveling abroad. Travelers and international account holdersĭuo is accessible in over 100 countries, allowing AU Faculty, Staff, and Students to authenticate to AU systems even while located outside of the United States. If you've changed phones, don't forget to activate Duo Mobile on your new phone. Review any devices and phone numbers you have enrolled in Duo.Be sure to reset yours if it's expiring soon. Make sure your password recovery options are setup in AU's Self-Service Password Reset tool.Existing American University account holdersĪll AU account holders must keep their account in good standing for it to remain active.
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